Refund policy

We want you to be 100% happy with your TOMBRA purchase, however should you need to return a product, we accept returns within 28 days of dispatch date. We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.

Your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the proof of purchase.

Return shipping costs for returns are at customer's own expense. We recommend using a registered service for returns and keep hold of your proof of purchase. To enquire about making a return or exchange, please email us at with your order number and details of the item/s you'd like to return.

Returns will need to be sent to the following address: 12 Little Hyde Street, Yarraville.

Damages and issues
We take care when packing your orders and use packaging to keep your order as safe as possible. Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us via our contact page here https://odestudio.com.au/pages/contact.